How can we help you?

Help Center

Frequently Asked Questions

Shipping

  • Delivery is free. Otherwise, You can choose expedite delivery if it is available.  
  • The handling Products  usually takes 2 to 3 business days in USA,  8 to  5 to 45 for the rest of the world.
  • Once your product has shipped the delivery time depends on which shipping you selected
  • Immediately you proceed the order  you will receive an email with the tracking number.
  • You can return your product up to 30 days after receiving your order. Please make sure that the products are not used or damaged, Learn more about our Return & Refund Policy:  https://logixtar.com/policies/refund-policy
Was this article helpful? 0 0

Service Fee


You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Was this article helpful? 0 0

Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Cancelation Service:

  • All products include a 30-day, no questions asked return policy beginning from the order date.
  • All returned hardware must be in good condition and include the original packaging. Products returned without original packaging are subject to a 10% restocking fee.
  • We will refund the purchase after we receive the device.
  • Tracking service fees cannot be refunded or prorated after 30 days.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer@logixtar.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@logixtar.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items),  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Was this article helpful? 0 0

Orders placement


Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3  business days.

Our support team is always happy to guide you at any step!

Feel free to contact us to support@logixtar.com 



Was this article helpful? 0 0

International taxes


International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.
Was this article helpful? 0 0

Is the SIM included?

 Yes, the SIM is included with the data you need.

Was this article helpful? 0 0

Can I cancel the service anytime?

Yes, you can cancel subscription  anytime.

Go to Membership section and select the device to cancel subscription, the device will be active until the end of the subscription bill subscription.   

  • - If you cancel before of next bill period  the subscription fully cancels at the end of the current prepaid period. Tracking service continues active until that date.
Was this article helpful? 0 0

My subscription is cancelled. How can I reactivate?

This plan subscription will be charged every month or every year to your credit or debit card.

Cancelation Policy: For subscription cancelation, go to the top right section and select the "Device plan" button, select what device you want to cancel and press the button cancel, the device will be active until the end of the subscription bill. If you cancel before of next bill period,  the subscription fully cancels at the end of the current prepaid period. Tracking service continues active until that date.

For reactivation, press the "device plan"  button and select the device that you want to reactivate and press the "renew" button.

Note. the devices can to renew until 90 days after cancel, after that you need to contact us because is necessary to change the SIM card.

Was this article helpful? 0 0

How can I return my device?

You can return your Logixtar device within 30 days of purchase, if it is in good condition(not damage) and contains all original accessories and packaging, we will proceed to refund the device cost.
This return address is as follows:
Logixtar Miami.It is important to keep any receipt or confirmation of return such as the return tracking number.If you have an active subscription associated with the device you are returning, please remember to cancel it.


Was this article helpful? 0 0

For how long is my cloud data stored?

The data is storage for 1 year.    you can play back for 30 days 

Was this article helpful? 0 0

How difficult is the wired device to install? (Wired Devices)

It involves splicing one wire to the constant power supply, attaching one wire to the vehicle's chassis to ground the unit, and splicing one wire into the ignition wire.

Was this article helpful? 0 0

Manuals

LX04A

Quick guide instalation 

Download the manual

Was this article helpful? 1 0

GL310MG

Quick guide instalation

Download the manual

Was this article helpful? 0 0

Video Tutorial

Start to track

overview
Was this article helpful? 1 0

Learning Center

Create Account and Add Device

Once you receive your device ordered by Logixtar.com, Amazon.com, or eBay.com please create a new account and add the device:   https://logixtar.com/pages/add-devices

You can watch the video tutorial in our YouTube channel 

Watch the video

Was this article helpful? 0 0

Getting Started

After logging in, you will be redirected to the platform main page. This page allows to access most common tracking features and settings, monitor object position on map ant get detailed information such as speed, address, coordinates, history and more.

Learn more

Was this article helpful? 0 0

Account and billing

 

Go to up to the right side screen and click in this icon and you can see your detail account and membership, 


Was this article helpful? 0 0

Web and mobil app

Download the Logixtar Monitor  and Logixtar Mobile Tracker available on Apple Store and Google Play. 

Go to Logixtar.com and create an account and add your device.

https://logixtar.com/pages/add-devices


Watch the YouTube tutorial:

https://youtu.be/Vz27e9Lo6fM


IOS

https://apps.apple.com/us/app/logixtar-monitor/id1411906643

Android


https://play.google.com/store/apps/details?id=com.logixtarmonitorclient.android

Was this article helpful? 0 0

My Acoount

My icons

You can upload your own custom icons for gps devices. Uploaded icons can be used in Objects->Edit object->Icons

Change password

To change your password, click change password and you will be redirected to the new form where you can change your password.

Support

If you have any difficulties connecting your device or have questions, please contact our support team, support@logixtar.com

Log out

Click log out to exit from GPS server platform.

Was this article helpful? 0 0

Set Up

In setup window you can setup multiple settings for all your gps trackers, create groups, drivers, custom events, sms gateway, sms templates, gprs templates

https://logixtar.com/pages/set-up


Was this article helpful? 0 0

Sensor Management

To add new sensor (engine on/off, acc on/off, battery, fuel tank, odometer, temperature, door open/close, GSM signal, GPS signal, sattelites, tachometer, etc.) for your object, go to Object->Edit object->Sensors->Add new sensor. But before doing that, take a look below at the scheme, how parameters are sent from gps device and how they need to be paired with sensors.

 

To check what parameters your gps tracker is sending, please go to History->Select object->Show history->Data log

(At the top there are parameter names and below - parameter values)


There are many parameter names like "sat, adc1, io21..." etc. So if you want to create an event for parameter "sat", then you have to input sat in the parameter name field. This will pair event with parameter.

 

ACC ON/OFF

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • ON value - please input parameter value to identify that acc was turned on. For example.: if parameter name is alarm: acc on, type in acc on
  • OFF value - please input parameter value to identify that acc was turned off. For example.: if parameter name is alarm: acc off, type in acc off
  • Setflag - is used to detect single or few characters from parameter value. Example.: 12345 is parameter value and „34“ is the value you want to use, so setflag would be: 3(starting character), 2(ammount of characters), 34(value of parameter)“.

 

Battery

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor. Example: battery: 75 (visible in data log) must be selected as battery. In the exaple above "sat" is selected which means that you can use any type of sensors with any type of parameter.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • Show value by "Parameter value" - parameter value will be shown.
  • Show value by "Min/Max values" - for example if full battery value is 5, minimum 0, please type in 5 in the max value field and 0 in the min value field, so it will automatically convert it to percentage values. For example.: if value is 5 - 100 will be show, if value is 4 - 75 will be show, if value is 0 - 0 will be seen.
  • Show value by "Formula" - parameter value can be sent from gps tracker encoded and you have to use formula to calculate battery value. For example.: if value is 2850, then you can type in formula like "([value] x 3.3)/4096", for example: ([28501] x 3.3)/4096 = 22.96 %
  • OFF value - please input parameter value to identify that acc was turned off. For example.: if parameter is alarm: acc off, type in acc off

 

Doors Open/Close

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • ON value - please input parameter value to identify that acc was turned on. For example.: if parameter name is alarm: acc on, type in acc on
  • OFF value - please input parameter value to identify that acc was turned off. For example.: if parameter name is alarm: acc off, type in acc off​

 

Engine On/Off

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • ON value - please input parameter value to identify that acc was turned on. For example.: if parameter name is alarm: acc on, type in acc on
  • OFF value - please input parameter value to identify that acc was turned off. For example.: if parameter name is alarm: acc off, type in acc off​

 

Engine hours

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"

 

Fuel tank

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • Fuel tank name - any name like Petrol, Diesel etc.
  • Parameters - for example if tacker is sending fuel in percentage value like 100 and your car's full tank is 40 liters, then type in 40 on the left side(full tank) and 100 on the right side(parameter value), so when tracker sends parameter value 50, you will see that your car's fuel tank is 20 liters or gallons.
  •  

Fuel tank with calibration

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • Fuel tank name - any name like Petrol, Diesel etc.
  • Calibration - gps trackers can send fuel level in voltages or any other values, therefore calibration is needed. Above is example of parameter value and matching liters/gallons value. It is best to start calibration with full tank and check parameter value and then move on with empty fuel tank and check parameter value again.

 

GSM

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • Show value by "Min/Max values" - for example if full battery value is 5, minimum 0, please type in 5 in the max value field and 0 in the min value field, so it will automatically convert it to percentage values. For example.: if value is 5 - 100 will be show, if value is 4 - 75 will be show, if value is 0 - 0 will be seen.
  •  

Harsh acceleration and harsh braking

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Parameter value - value for detecting harsh acceleration or braking. Once values configured, you can then generate driver behavior report: Tools->Reports->RAG
  •  

 

Ignition ON/OFF

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • ON value - please input parameter value to identify that acc was turned on. For example.: if parameter name is alarm: acc on, type in acc on
  • OFF value - please input parameter value to identify that acc was turned off. For example.: if parameter name is alarm: acc off, type in acc off​

 

Odometer (connected and virtual)

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example you can define km or mi
  • Odometer - if you selected connected odometer, please pair it with parameter that is responsible for connected odometer value, otherwise please select Virtual Odometer.
  • Forumula - value can be sent in meter, kilometers, miles, feets, etc., so using formula you can apply correct calculations.

 

Satellites

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"

 

Tachometer/RPM or temperature

  • Sensor name - in this field you can write in any name you like. This name will appear as sensor name in object details panel when you click on the object.
  • Sensor type - this is type of sensor, each sensor type has different parameters input options and behaviour.
  • Parameter name - parameter names are identified automatically once gps tracker is connected to the platform, select the coresponding parameter that matches your sensor.
  • Unit of measurement - this text will be showed near value, for example, if you define battery sensor, then you can type in % as unit of measurement, then you will see battery sensor like "battery: 25%"
  • Forumula - using formula you can apply correct calculations.
Was this article helpful? 0 0

Device Management

Learn how management your devices.

Learn more

Was this article helpful? 0 0

Tools Overview

Tools are used to create alerts/notifications, geofences, POI's, send commands to GPS trackers, generate reports and many more.

Learn more 


Was this article helpful? 0 0

Tool Alerts

How to set up the different alerts

Learn more

Was this article helpful? 0 0

Tool Geofencing

How to create a Geofence.

Learn more

Was this article helpful? 0 0

Tool Send Command

Commands can be sent via GPRS or SMS (sms gateway must be enabled (Setup SMS)). Type - if you select custom command, you will be able to send RAW GPRS command to the device or select GPRS template you created in Setup/GPRS Templates. If you want to see your specified GPRS commands for selected device only, please go to Objects/Edit/Advanced/Show GPRS templates only.

learn more
Was this article helpful? 0 0

Tool Reports

Generate reports as drives and stops, travel sheet, overspeeds, underspeeds, geofence in/out, stops, speed limit, events, service, fuel level, fuel fillings, fuel thefts, Format PDF, HTML, XLS

Lear more
Was this article helpful? 0 0

Tool Maintenance

With the maintenance tool, you can setup vehicle maintenance schedule to remind you of when the next vehicle service is due.

Learn more
Was this article helpful? 0 0

Tool Sharing

The Sharing tool is used to create a shareable link to track GPS objects without having to login to the web platform.

Learn more

Was this article helpful? 0 0

Widgets

You can edit which widgets you would like to see on your main map using "Setup"

Learn more
Was this article helpful? 0 0

Centro de Aprendizaje

Como crear una geocerca.

Crea ilimitado de geocerca en la plataforma Logixtar, programa alertas de entrada o salida de un objeto como un carro, un equipo, un activo fijo o una persona, 100 configurable como circulo o polígonal.

Aprende mas.
Was this article helpful? 0 0

Como crear una alerta.

Esta es una de la herramienta más usadas y útiles de la plataforma Logixtar, puedes crear alertas por entrada o salida de una geocerca, exceso de velocidad, cambio de chofer, botón de pánico, mantenimiento del vehículo, llegada o salida de un area etc.

Aprende mas.
Was this article helpful? 0 0

Herramienta mostrar punto y dirección en el mapa.

Con esta util herramienta usted puede ver exactamente el punto en el mapa y la dirección.Aprende mas.
Was this article helpful? 0 0

Herramienta puntos de interés (POI) español.

Este herramienta te permite crear puntos de interés con iconos predefinidos y asignar a un punto en especifico para poder identificar en el mapa rápidamente.

Aprende mas.

Was this article helpful? 0 0

Como usar la herramienta de puntos de interes (POI)

Esta herramienta te permite crear rutas de un punto A a un punto B, esta rutas son muy útiles para mostrar en el mapa las rutas pre definidas y ser utilizadas como referencia para ser tomadas por el chofer de un vehículo.

Aprende mas.
Was this article helpful? 0 0